![]() ![]() They’re also going to take that laptop and send it to California to see if they can determine what went wrong with it.Įven if that was just to appease me, I was super impressed with the customer service and how promptly they leapt to make me happy. Today a woman called from their executive offices to apologize and she offered to send me a replacement immediately (but i already had gotten one) and had another technical team member call me and had me send over all the data I collected on the computer. Last night I was so frustrated that I wrote an email to Tim Cook and Craig Federighi basically saying how surprised I was at the low quality control lately and how disappointed I am. We did the disk utility on the new one and didn’t get that warning error. I ended up going to Apple Store and showed them the “warning: crypto_val” in disk utility, then it had a KP right in front of them and did some more weird stuff so they just gave me a new computer. ![]() I know there’s a 111 page MacRumors forum about this issue still being commented on today. Has anyone had luck with getting a replacement and it doesn’t KP? I’m going to have to lug my 10 month old baby to the Apple store tomorrow (when I should be studying) to see if they’ll replace the machine. Same “bridgeos 3.1 16P1065” “210” issue everyone else seems to have. It keeps doing it so many times, probably 50 so far. I begin to study and randomly it has a KP and shuts off! Wtf! No sooner did I set up my iCloud and email addresses, download Dropbox, Adobe Creative cloud/PP/LR, and Microsoft word. My Dad gave me this new 2018 2.6 GHz MBP 15” 16GB/512GB and it arrived today. I’ve been using my husband’s Mac Mini in our office in the interim, but on Monday I need a working laptop to take a 6-hour long exam. My dearly loved 2011 MBP 17” 2.4 16GB/1TB finally had a video card failure and I’ve got law school finals this week! My last one is on Monday.
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